The Humane Interface: New Directions for Designing Interactive Systems

Every time I open a newspaper or click on the TV, some pundit is telling me about eBusiness or eCommerce and its importance. Most of what I read and hear is absolutely worthless. (This may indeed be true of most of what the media purvey, but I just don't know enough about most things to be able to tell. Unfortunately, my guess is that the pundits know far less than a random cabbie in a European or North American city.)